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Our books and the included translation and questions are based on the latest official home office book at the time of publication in June 2013 ‘Life in the United Kingdom -A Guide for New Residents’ 3rd Edition. The content of the official handbook may undergo changes and updates in future. We will try to keep up-to-date with those changes, especially when major, but it is your own responsibility to ensure that the book you are buying is relevant and current for your test, whenever you intend to take it. At the time of publication, a thorough and intense effort has been made to comply with the Home Office’s current test handbook mentioned above and the content is exclusively based on it, with no additional information from any outside source. Authors are not able to guarantee the relevance of content at any point in future. It is your own responsibility to ensure that you have up-to-date knowledge of any changes in syllabus and relevant issues from the UKBA’s official websites.
We do not accept any liability for any loss, damage, expense, costs or liability whatsoever incurred by you by use of our book.

Terms of Sale & Refunds Policy:

Our Refunds Policy: NON REFUNDABLE

This does not affect your statutory rights.

Detailed Terms for returns/refunds:

Only in special circumstances, we may consider returns. When we agree for returns, the refund will only be given if following conditions are met:

Book is returned to us in BRAND NEW CONDITION

Book is despatched to us within 3 days of you receiving the book.

We receive the returned BRAND NEW, UN-USED book within 8 days of our date of shipping

Please try to provide us a tracking or proof of postage. This can be scanned image of a free of cost proof of postage from your local post office.
It is buyer's responsibility to ensure that returned item is in perfect condition in order to qualify for a  refund.

We will not refund any part of the price you paid if:

We will not refund any part of the price you paid if we do not receive the returned book.

We will not refund any part of the price you paid if on inspection of the book we find that the book is not in its brand new condition.

Even if you have used book for a day or so, and the book shows sign/s of usage, we will not make any refund.

If we find on inspection that the book does not qualify for a refund, we will not waste our time or money to return the book to you.

We will make a Refund 'If' we find the returned book in perfect new condition:

If we find the book in perfect new condition, without any writing, marks or signs of use, we will make refund after deducting £5.50 admin cost.

If we decide that the book is eligible for a refund, we will endeavour to make the refund as soon as possible and preferably within 2 working days.



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